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Building Rapport & Communicating with people

This two day course is designed to meet a significant proportion of the Common Core competency set. In many ways, it is the complement to our Working with Non-Compliant, Difficult or Aggressive Families course. Social care staff often need to work with people who don't really want you in their lives, so knowing how to build rapport and what works in terms of influencing people is rather important. Indeed, you will not get very far without having these skills.

The course combines elements of NLP, Direct Work and Legal Context courses to focus on a specific knowledge and skills  
which cover the following competency sub-sets of the "Effective communication and engagement with children, young people and their families and carers" competency area of the Common Core set:

Learning Objectives:

Listening and building empathy

  • Establish rapport and respectful, trusting relationships with children, young people, their families and carers.
  • Develop and use effective communication systems appropriate to the audience.
  • Communicate effectively with all children, young people, families and carers.
  • Be aware that some children and young people do not communicate verbally and that you need to adapt your style of communication to their needs and abilities.
  • Understand the effects of non-verbal communication such as body language, and appreciate that different cultures use and interpret body language in different ways.
  • Build rapport and develop relationships using the appropriate form of communication (for example, spoken language, play, body and sign language).
  • Build open and honest relationships by respecting children, young people, parents and carers and making them feel valued as partners.
  • Hold conversations at the appropriate time and place, understanding the value of day to day contact.
  • Actively listen in a calm, open, non-threatening manner and use questions to check understanding and acknowledge that you have heard what is being said.
  • Understand the role and value of families and carers as partners in supporting their children to achieve positive outcomes.

How communication works

  • Know that communication is a two-way process.
  • Know how to listen to people, make them feel valued and involved, and know when it is important to focus on the individual rather than the group.
  • Be aware of different ways of communicating, including electronic channels, and understand barriers to communication.
  • Be aware that the child, young person, parent or carer may not have understood what is being communicated.
  • Know how to report and record information formally and informally in the appropriate way for the audience concerned, including how the use of the Common Assessment Framework for Children and Young People (CAF) helps communication between practitioners.
  • Develop knowledge of Data Protection and the rules on confidentiality

See also our Motivating Motivation & Rapport course.

Please Contact Us to book this course

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Copyright since 1999 and ongoing to Osiris Training & Consultancy Ltd. Site first published 1999