Building Rapport & Communicating with people
This two day course is designed
to meet a significant proportion of the Common Core competency set. In many
ways, it is the complement to our Working with
Non-Compliant, Difficult or Aggressive Families course. Social care staff
often need to work with people who don't really want you in their lives, so
knowing how to build rapport and what works in terms of influencing people is
rather important. Indeed, you will not get very far without having these skills.
The course combines elements of NLP,
Direct Work and Legal
Context courses to focus on a specific knowledge and skills
which cover the following competency sub-sets of the "Effective communication and
engagement with children, young people and their families and carers" competency
area of the Common Core set:
Listening and building empathy
- Establish rapport and respectful, trusting relationships with children,
young people, their families and carers.
- Develop and use effective communication systems appropriate to the
- Communicate effectively with all children, young people, families and
- Be aware that some children and young people do not communicate verbally
and that you need to adapt your style of communication to their needs and
- Understand the effects of non-verbal communication such as body language,
and appreciate that different cultures use and interpret body language in
- Build rapport and develop relationships using the appropriate form of
communication (for example, spoken language, play, body and sign language).
- Build open and honest relationships by respecting children, young people,
parents and carers and making them feel valued as partners.
- Hold conversations at the appropriate time and place, understanding the
value of day to day contact.
- Actively listen in a calm, open, non-threatening manner and use questions
to check understanding and acknowledge that you have heard what is being
- Understand the role and value of families and carers as partners in
supporting their children to achieve positive outcomes.
How communication works
- Know that communication is a two-way process.
- Know how to listen to people, make them feel valued and involved, and know
when it is important to focus on the individual rather than the group.
- Be aware of different ways of communicating, including electronic
channels, and understand barriers to communication.
- Be aware that the child, young person, parent or carer may not have
understood what is being communicated.
- Know how to report and record information formally and informally in the
appropriate way for the audience concerned, including how the use of the
Common Assessment Framework for Children and Young People (CAF) helps
communication between practitioners.
- Develop knowledge of Data Protection and the
rules on confidentiality
See also our
Motivating Motivation & Rapport course.
Us to book this course