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TERMS & CONDITIONS
For the supply of Services of:
(Osiris Training & Consultancy Ltd via Osiris College)
1. Interpretation
1.1
"Consumer" shall have the meaning ascribed in Section 12 of the Unfair Contract
Terms Act 1977.
1.2
"Customer" means any person who purchases Services from the Supplier
specifically when
the Supplier is acting in the role of Osiris College.
1.3
"Proposal" means a statement of work, quotation or other similar document
describing the
services to be provided by the Supplier.
1.4
"Services" means the services specified in the Proposal.
1.5
"Supplier" in this sense means Osiris Training & Consultancy Ltd of Wellesley House, Duke of
Wellington
Wellington Avenue, London, SE18 6SS (registered address) when acting as Osiris College in
supplying
"Services". Please note that this is our official registered address
and is NOT a
correspondence address. Our correspondence address is supplied when booking a
course.
1.6
"Terms & Conditions" means the terms and conditions of supply set out in this
document and any
special terms and conditions agreed in writing by the supplier.
2
General
2.1
These terms and Conditions shall apply to all contracts for the supply of
Services by the Supplier to the
Customer and shall prevail over any other documentation or communication from
the Customer.
2.2
Any variation to these Terms and Conditions shall be inapplicable unless agreed
in writing by the
Supplier.
2.3
Nothing in these Terms and Conditions shall prejudice any condition or warranty,
express or implied,
or any legal remedy to which the Supplier may be entitled in relation to the
Services, by virtue of any
statute, law or regulation.
2.4
Nothing in these Terms and Conditions shall affect the Customer's statutory
rights as a Consumer.
3
The Order
3.1
Proposals attached to these Terms and Conditions comprise Services (training
courses) which
remain valid and bookable up from the moment they are publicly advertised to 72
hours before the start
date of the course (if course places remain available).
3.2
The Customer shall be deemed to have accepted the Proposal by placing an Order
with the Supplier
("the Order") within the period specified by 3.1.
3.3
All Orders for the Services shall be deemed to be acceptance of the Proposal
pursuant to these
Terms and Conditions.
4.
Price and Payment
4.1
The price of the Services is as specified in the Proposal (see
Course Fees page) and is inclusive of VAT
and any applicable charges outlined in the Proposal.
4.2
Payment of the price shall be as specified in the Proposal and in terms of 4.3,
4.5 and 4.6 below.
4.3
Late Booking charges will apply to any purchase of the Proposal 28
days or less to the course
start date - this charge can be waived at the discretion of the Directors.
4.4
No purchase of Services will be accepted later than 72 hours before course start
date even if course
places are available.
4.5
If the Customer fails to make payment within 14 days of it becoming due, the
Supplier shall be entitled to
either cancel the Booking or charge interest on the outstanding sum at a rate of
5%
per 14 days on the
outstanding amounts. However, all course payments must be paid in full by
the end of 28 days from the
day the Invoice was issued to the customer. The only exception to this is when a
customer books
28 days or less to the desired Services (course date) in which case the whole
payment becomes due
immediately and Invoices will be expected to be paid upon issue. If an Invoice
remains unpaid the
Supplier may cancel the place (notice of cancellation will be given).
4.6
Schedule of Payment: because customers book courses at different times of
the year and the same
customer may book on more than one course, it is the practice of Osiris College
to require up front
payment (as detailed above 4.3 and 4.5) whether the customer is a private
individual or an organisation.
This does not affect the Supplier's Cancellation Policy as set out below in 8.
5.
Customer Obligations - to enable the Supplier to perform its obligations the
Customer shall:
5.1
Co-operate with the Supplier from the time of Booking through to the end of the
Services purchased.
5.2
Provide the Supplier with any information reasonably required by the Supplier.
5.3
Obtain all necessary permissions, licences and consents which may be required
before the
commencement of Services, the cost of which shall be the sole responsibility of
the Customer; and
5.4
Comply with all such other requirements as may be set out in the Proposal or
otherwise agreed
between the parties.
6.
Supplier Obligations
6.1
The Supplier shall perform the services with reasonable skill and care and to a
reasonable standard
in accordance with recognised standards and codes of practice.
6.2
The Supplier accepts all responsibility for the condition of equipment used in
the performance of the
Services and shall ensure that any materials supplied shall be free of defects.
6.3
The Supplier provides the following guarantee in relation to the Services
carried out:
"If a Customer who has purchased Services is totally dissatisfied following
delivery of those
Services, and has fully recorded their dissatisfaction on the post-service
Evaluation, then Osiris
Training &
Consultancy Ltd, acting as Osiris College, will refund the Booking fee in full in respect of
such
an individual". This is known as our "Osiris College: Money Back
Guarantee" and will also
apply
automatically to any Osiris College customer who, for any reason, is asked to leave training before
its
end.
7.
Limitation of Liability
7.1
Nothing in these Terms and Conditions shall exclude or limit the liability of
the Supplier for death or
personal injury, however the Supplier shall not be liable for any direct loss or
damage suffered by the
Customer howsoever caused, as a result of any negligence, breach of contract,
misrepresentation or
otherwise.
7.2
For the avoidance of doubt, time shall not be of the essence and the Supplier
shall incur no liability
to the Customer in respect of any failure to complete the Services by any agreed
completion date.
8.
Cancellations
8.1
The following Cancellation Policies shall apply:
There are two cancellation policies in fact:
a) What happens if the Supplier
(Osiris College)
has to
cancel?
b) What is the procedure if
the Customer has to
cancel?
Answer a) The Supplier always hopes never to cancel a
Proposal (course) but sometimes
things happen
and go wrong and we may have to contact you to announce that the course
isn't going
ahead. Since 1998, when Osiris formed, this has never happened. But there is
always a first time.
However, should we have to cancel we will
certainly tell you why and offer to place you as a
priority placement on the
next available training or, if you prefer, you will get a full refund
without any equivocation whatsoever.
Answer b) If the Customer cancels
before 28 days of the
training you will get a full refund.
If the Customer cancels 28 days to 16 days before the
training we will refund you your full
payment minus £30 administration fee.
If the Customer cancels 15 days to 0 days before the
training the full fee is payable.
8.2
All cancellations must be in writing and communicated by
email to
osiriscollege@osiris-training.co.uk. In exceptional circumstances,
and at the discretion of the
Supplier, cancellations may be accepted by
telephone (you will be provided a contact telephone number
in your course
joining instructions).
8.5
Complaints
All complaints should be via the Complaints
Procedure as set out on this website but note should be
taken of 6.3 above regarding our guarantee concerning Services.
9.
Force Majeure
Neither party shall be liable for any delay or failure to perform any of its
obligations if the delay or
failure results from events or circumstances outside its reasonable control,
including but not limited
to acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or
machinery or shortage
of raw materials from a natural source of supply, and the party shall be
entitled to a reasonable
extension of its obligations.
10.
Severance
If any term or provision of these Terms and Conditions is held invalid,
illegal or unenforceable for any
reason by any Court of competent jurisdiction such provision shall be severed
and the remainder of the
provisions hereof shall continue in full force and effect as if these Terms and
Conditions had been agreed
with the invalid, illegal or unenforceable provision eliminated.
11.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance
with the
law of England and parties hereby submit to the exclusive jurisdiction of the
English Courts.
The above Terms &
Conditions are not negotiable.
Customers should also read
our Privacy Policy
     
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